Privacy Policy

Last Updated: November 28, 2023

1. Introduction

Belaya Belaya Tour Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website belaya-belaya.com, communicate with us, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website (such as our contact or booking forms)
  • Subscribe to our newsletter
  • Request information or assistance
  • Participate in promotions or surveys
  • Provide feedback

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Billing information
  • Travel preferences and requirements
  • Passport details (when necessary for bookings)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Access times
  • Pages viewed

This information helps us analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and fulfill your bookings and requests
  • Communicate with you about your inquiries, bookings, or account
  • Send you marketing communications (with your consent)
  • Personalize your experience on our website
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with our legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Travel Partners

To fulfill your bookings, we may need to share your information with travel partners such as hotels, airlines, tour operators, and other relevant service providers.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information to Australia and process it there.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Belaya Belaya Tour Agency
42 Macquarie Street
Teneriffe, QLD 4005
Australia
Phone: +61 7 3854 1273
Email: [email protected]